People, managing, workplaces, the future of humanity. And so forth.

The Power of Myth (in Business): On Management #33

We can choose our stories; we don't get to choose our facts

A myth is also a meme

So I made a dorky meme to go with this month’s audio.

There’s a story out there: companies must squeeze every last dime out of an organization to maximize their share price, for the benefit of the shareholders. Because the law.

This story is called shareholder value maximization, or shareholder primacy.

The thing is, there is no law. It’s not true.

Yet this myth has reached into organizations of all kinds. Including non-profits, b-corps, and privately held companies.

One example, in organizations that hire contractors to work alongside employees.

I’ve seen this firsthand, for example, in conversation with a security guard at a church I attend. About the church, where he was a contractor. It was also true of doctors in an emergency room I visited (bizarrely resulting in out-of-network care, but I digress.)

Two not-for-profit organizations. They don’t even have shareholders.

Yet a church and a hospital both made management decisions that pass off benefits and payroll taxes to someone else: maybe a staffing firm; maybe the contractors themselves.

What’s the origin of shareholder primacy? Why do we accept it?

And, why do some business journalists write about — and thus amplify — shareholder primacy as though it’s the truth, rather than an “active and contentious debate”?

In this month’s audio, journalist Francine McKenna talks with me about shareholder primacy and some of its effects.

Francine launched her blog, re: The Auditors, in 2006, initiating her career shift from accounting to journalism. Today she’s the Transparency Reporter at Dow Jones’ Marketwatch.com, where her experience and subject matter expertise inform her journalism.

Click here to listen. (If you’d like a transcript, scroll down for info.)

(Sadly, photo links aren’t working on Substack right now: you’ll have to click one of my text links to listen, or find me over on Soundcloud.)

If you’d like to learn more about shareholder primacy, Francine shared some articles:

“What do we call…anyone who only focuses on making as much money for themselves in the immediate future — even if this involves harming others or breaking the rules? We call that person a psychopath.”

Lynn Stout

Lynn Stout’s epic takedown of shareholder value maximization is, simply, COMPLETE.


Don’t simply believe what you read about people management, either

Until the internet, most of what you read about managing people at work was at least average.

How I Read About Management

I asked Francine about how we can be better consumers of business media.

She suggested that we do our due diligence.

Back in the 00s, I took a brief business journalism class with Rick Levinson. I was shocked to learn that articles aren’t always fact checked. And that some business journalists haven’t studied business.

These days, I’d bet money that few business writers have managed a team.

Today, I think it’s safe to call holacracy “discredited.” 4-5 years ago people I knew in real life were trying to convince me that it would be awesome: they had read glowing stories about Zappos and Medium.

So if what we read about management in the business press can’t be taken at face value, surely practitioners won’t steer us wrong. Right?

I’m going to say “No” to the first-time-founder-first-time-manager who writes about how they’re innovating around management.

Context is key. What works for you in one organization may fall flat in another. Or in the same organization, with a different team. Or under different economic circumstances.

(How did I learn this? By falling, multiple times, in multiple domains.)

I’ve written about how I read about management. Here in On Management, I’ve analyzed articles and books based on my view of whether they’re true, credible, and useful in practice.

But my due diligence really goes deeper.

Here’s my draft list — a work in progress — of elements I consider when deciding whether something is worth reading, citing, or recommending.

(And I may unpack this in more detail down the road — either here, or elsewhere.)

What do you think?


A question

How do you decide whether to believe what you read, see, or listen to?


Let’s talk about missionwashing

Greenwashing is acting to appear environmentally friendly, when you’re not. Mathwashing uses math to make subjective realities appear to be objective.

My working definition of missionwashing: when an organization uses “purpose” — or mission — as an excuse to cut corners.

There are companies that break the law because they’re “disrupting.”

Others exhort people to work around the clock because they’re “changing the world.”

Elon Musk@elonmuskThere are way easier places to work, but nobody ever changed the world on 40 hours a week

NB: the nature of human existence is to change the world.

Overworking and working in hostile conditions are optional. When you’re fortunate.

When we manage people, our day-to-day decisions matter.

No organizational mission — or shareholder’s pocketbook — should put people in a position to miscarry at work. Or to die there.


Let’s talk about “innovating” around management

Hopeful people who wish for a more equitable world, I am one of you!

That said, IMO it’s not going to come from some disruptive innovation in management. Like holacracy.

Some hypotheses about organizations that seem to do well with alternative management structures:

  • They’re small, and often privately held. Their workforce is a single-digit multiple of Dunbar’s number.

  • They have a bankroll. Whether the organization owns a market, or has an owner who backs the experiment, financial performance enables a lot of experimentation.

  • They have a strong leader. Often the founder or a family member.

They’re rare.

Innovation won’t save most of us. We have to be better managers.

Fight me.


Links


Thanks to Francine McKenna, you can find her on Twitter, @retheauditors.

Thank you for reading. And many, many thanks to those of you who have shared On Management with a friend or colleague — and to my supporting members.

I love to receive your questions and suggestions, and respond to all incoming wisdom!

Until next time,

Anne Libby


P.S. Transcript for this month’s audio

For the first (and maybe only) time, I’m experimenting with offering a transcript for my audio.

Subscribe now


Be skeptical. Even when you’ve read it here.

The Superpower of 1:1 Meetings: On Management #32

One small step for a manager

You are the Particular in the Universal

I often get people asking if something I wrote was about them or their company.

I have a rule for myself.

I don’t write a post about a specific person or company without making it clear that the post is about that person or company.

Was This About Me? Fred Wilson

My love of people management starts with a belief that people are fascinating. Uniquely, and universally.

There are so many common themes across workplaces. Like “bad boss.”

When popular fiction is centered in a workplace, we see ourselves — even though Liz Lemon, Heidi Bergman, and Plum Kettle are decidedly not me.

Or you.

To be clear, the writing you’re reading, here, is grounded in my observations of many companies, many people, over a long time.

Tangentially related: The Good Place is actually about the workplace. Fight me.


On 1:1s (and more)

Also, my worst 2018 user error

…You’re not always in the mood for these 1:1s, you’re not always feeling up to it, but the worst thing you can do is neglect those (sic.) Because, you know, when you neglect them you just miss things about the people on your team, you miss building that relationship…you miss important stuff that you will otherwise catch much earlier if you’re talking to people regularly…The most important thing about 1:1s is just holding them regularly, and ideally at least every other week…(emphasis mine)

Camille Fournier, on the InfoQ Podcast

Early this year, I talked with Camille Fournier about people management, planning to share it here.

Then, I did something that rendered the audio of our call unusable. Ouch.

Because you can’t have the same conversation twice, I apologized and moved on.

So, I was pleased to find Charles Humble’s conversation with Camille at the InfoQ Podcast.

It’s a great discussion about managing people, whether you work in tech or not.

  • Performance does not require passion for a product or industry. (6:06)

  • 1:1 meetings are key for building relationships. (17:13)

  • Managers are necessary! (23:49)

Click here to listen.


Have regular 1:1s. Use an agenda. Take notes.*

The best managers don’t manage the work. They manage relationships, with people.

Our relationships enable our work.

1:1 meetings power up your relationships and everyone’s work.

Be consistent. Your meetings should be a fairly immovable calendar object, weekly or bi-weekly. Repeated cancellations show your team members that their work is not a priority for you. #worstpractice.

Use an agenda. Something like this:

  • Brief status on your team member’s goals, notable deadlines and follow-up items from your last meeting.

  • Discussion of anything that’s stuck, and how to unstick it.

  • Exchange of relevant feedback.

  • Recap and discussion of follow-up actions.

Take notes! Especially when it comes to followup items.

A primary use case for you, as a manager, is helping people when they hit roadblocks. For example, a team member’s work depends on people in another team. Something’s not going smoothly. How can you help?

When you keep notes, in good order, you’ll build a valuable reference document. This will save a lot of time when reviews come up, and enable you to write a more accurate review.

I’ve heard about companies where 1:1s are (supposedly) meant to be devoted solely to personal chitchat.

What a monumental waste of time.

Use your precious time to talk about how to get things done. You’ll get to know your people by talking about their needs and wants. Sometimes it’s appropriate to discuss career goals, for example.

Yes, you can talk about other things.

That said, you are not doing your job as a manager if banter about the Knicks game blocks discussion of a team member’s problems making progress on a project. Or coaching someone on ways to improve their relationships with people on other teams.

That is to say, giving feedback.

Your weekly 1:1s offer you 50 annual opportunities to prevent big misunderstandings at review time. #priceless

An aside on goals: if you haven’t set and communicated concrete goals for each person on your team, your evaluation of their performance will be, basically, an exercise in either opinion or politics.

Not optimal. (For today, I’ll leave “goals” at that.)

Finally, aim for your 1:1s to be exchanges. Conversations.

Not broadcasts.

Nooooo!

*Apologies to Michael Pollan. Photo adapted from Trumpet Boy.


Office Space

“By offering a solution to our members who are parents, we want to help contribute to a world where there is no perceived motherhood penalty…”

Lauren Kassan, COO, The Wing

Nine to Five is one of my favorite movies about the workplace. Way back in 1980, the film depicted innovations like on-site child-care, job sharing, flex-time, and equal pay (lol.)

1980, people.

So my feeds were jumping with excitement when co-working space The Wing announced an on-site member program to offer childcare in 2 hour blocks.

Also, Starbucks also announced that it would offer backup child care.

Neither program replaces full-time childcare for preschool kids. Both are a good start.

That said, it’s been almost 40 years since Violet Newstead set up the fictional childcare center at Consolidated. Can we level this up a bit?

Meanwhile, at another real life co-working space in New York City:

…Employees will now be limited to four 12-ounce pours of beer per person, per day. The tap will be locked outside the hours of 12 p.m. to 8 p.m. to prevent early morning and late-night drinking.

WeWork ditches unlimited beer in New York to keep tabs on startup party culture by Kari Paul at MarketWatch.

I’m not sure which expert source advised WeWork on the 4-beer cutoff.

But let’s start elsewhere. Alcohol in the office is a management fail.

(I wrote about this in 2013, at my blog.)

The NYC Department of Health and Mental Hygiene found that 22% of New Yorkers have been harmed by other people’s drinking.

They were insulted or humiliated, assaulted, experienced property damage.

They were sexually harassed.

Also the CDC reports that excessive alcohol use drains hundreds of billions of dollars from the US economy each year.

American — and New York City — exceptionalism notwithstanding, I imagine that these data illuminate universal concerns.

If someone is too impaired to drive, can they be productive at work?

Blood Alcohol Level Chart: Are You Too Drunk to Legally Drive? Richard Stim at Nolo. (Annotation mine.)

Last year Jessi Hempel wrote Why WeWork Thinks It's Worth $20 Billion, reporting the company’s belief that it’s the data, people.

WeWork’s bet is that because it is amassing so much office space and studying how thousands of different businesses use it, it can position itself as the company with the most valuable firsthand knowledge about how jobs best get done. Since its inception, WeWork has been collecting data about how people work, where they are most productive, what they need to feel good, and how much space they really require in the first place. (emphasis mine)

Um, ok.

A problem with data: it is history.

Back in 2016, Ana Milicevic suggested on-site child care as a natural fit for WeWork.

How much would WeWork’s customer data say about, say, the potential value of cutting beer in favor child care?

I guess that would depend on who their customers are.

If someone on your team drinks routinely during the workday, they likely have a problem. Talk with your manager and/or HR about your Employee Assistance Program.

If you don’t have an EAP, yes, you can read about what to do. (Here’s a good, if dry, place to start.) Don’t stop there.

Substance abuse at work is human problem, and it calls for a human intervention. One involving people who are trained professionals.

“Common sense” won’t be enough.


A question

Are your team members safe at work?


Links

Also


Thank you so much for reading, and sharing my newsletter with your co-workers and friends.

I love hearing your questions and comments! I read and answer all of my email so send me a note with your thoughts.

Thanks,

Anne Libby


P.S. November 15 AMA: Performance Reviews

Supporting Members, mark your calendars for an Ask Me Anything about Performance Reviews: November 15 at 4pm Eastern.

It’s a live video call, kicking off with a brief intro about best practices, and plenty of time for Q&A. You’ll also receive my newly revised manager’s guide/templates for performance management prep.

Want to join the AMA? Become a supporting member.

Subscribe now


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