Warm Take: Failures of Empathy. May 31, 2020

In tech, the meaning of the word empathy is a bit messy.

Empathy supposedly enables us to design better user experiences. Some companies claim empathy as an organizational value.

A few years ago, I saw pain on a manager’s face as he told me that empathy was preventing him from having a difficult conversation with someone on his team.

Hearing negative fe…

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